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A nation that turns its back on its history, the lessons and experiences of the past, good or bad,  undermines the foundations of its future.

Rev Jan 2018

Service Delivery & Complaints Centre 

Queries/Complaints:                                                  0860103089        contactus@capetown.gov.za

Account queries                                                         0860103089        accounts@capetown.gov.za

Telephonic queries  (between 07:30 to 17:00).      0860103089       

Illegal dumping :                                                          0860103089       

Cable theft :                                                                 0800222771       

Traffic signal fault :                                                      0860001948       

Electricity faults (ESKOM) :                                       0860037566       

Electricity: Telephonic queries on 0860 103 089 or should you not wish to wait in our queue, please send an SMS to 31220  including your account or meter number, physical address, description of your fault or query and alternate contact number if available.                                                                       

Electricity queries may be e-mailed to:                                                              

CustomerSupport.Services@capetown.gov.za which is monitored during office hours.                                                                 


Water & Sanitation Department may be contacted telephonically on 0860 103 089, or should you not wish to wait in our queue, please  sms to 31373                                                            

You can also submit your query by e-mail on waterTOC@capetown.gov.za                                         

Solid Waste Department may also be contacted telephonically on 0860 103 089 or by e-mail on wastewise@capetown.gov.za.            

Disclaimer: This e-mail (including attachments) is subject to the disclaimer published at: http://www.capetown.gov.za/general/email-disclaimer Please read the disclaimer before opening any attachment or taking any other action in terms of this e-mail. If you cannot access the disclaimer, kindly send an email to disclaimer@capetown.gov.za and a copy will be provided to you. By replying to this e-mail or opening any attachment you agree to be bound by the provisions of the disclaimer.